Crystal Clear


“How much money is enough? Just a little bit more.”
—John D. Rockefeller (1839–1937). American industrialist and founder of Standard Oil.


Massive, floor-to-ceiling plate glass windows were on my left, as if welcoming me into the waiting room. I was surprised by how clean and shiny they were, allowing me to see clearly the vehicles–all makes and sizes and colors on the other side–as they made their way past a small crew, working with assembly-line precision as they cleaned and detailed the interior.

I took a seat near the exit so that I could keep an eye on my Jeep as it edged its way along.

To my right, on a stand, was a lucite box, perhaps a foot square and nearly two feet tall. Its hard, clear sides and top revealed everything inside. Above, a simple sign:

TIPS

I was impressed. It was nearly full. Not loose change, mind you. Bills. Ones. Fives. Tens.

I struck up a conversation with the man across from me.

“Impressive tips.”

“Yeah, but I doubt it’s just for today.”

It was a Tuesday morning, so no doubt he was correct.

“It’s probably from the weekend.”

Another customer chimed in.

“I hear they empty it at the end of the month.”

“Hmmm,” I said. “Maybe that’s why it’s chock-full.”

It was the 22nd.

“I suspect so. Anyway, they empty it and always divide the tips among the employees.”

Several people ahead of me deposited more bills as they walked out to their vehicles.

I smiled:

“Not a bad system. Not bad at all.”

I smiled even more as my Jeep came through, looking as new as it must have looked when it first rolled off the assembly line.

The grill, a dark geometry of openings and shadows, each precise angle rinsed clean.

The wheel rims and tires, the rubber deep and purposeful, the metal darkened to a soft sheen, every groove, ready for the road again.

Rubicon standing in deliberate red against the deep Army green, the letters steady and assured.

The trim, black and firm along the edges, the lines gathering light and holding it.

The windows, so clear they seemed hardly there at all, bouncing the faint movement of the world beyond them.

I stood up, discreetly folded a Jackson, and added it to the box.

As soon as one of the workers opened my Jeep’s door, the new-car fragrance and the buffed leather interior made me realize that this crew had earned all the tips growing inside.

“Wow! I’m impressed! I left a nice tip in the box.”

“Thank you.”

“You all divide the tips?”

“No, not exactly.”

“Why not?”

“They say they add the tips to our pay.”

“Does it make your check much larger?”

“Nah, we don’t see any difference.”

I pulled another bill from my pocket and gave it to him.

“I thought you all divided the tips. Please share this with your team.”

I shook his hand, stepped into the Jeep, and headed home. I kept replaying the conversation at the exit, about where the tips actually went, and who, in the end, did not receive them. Nothing about the Jeep had changed, and yet everything about it had. The Army green that had moments earlier seemed to hold the light now appeared flatter and more ordinary. The bold red of Rubicon no longer declared quite so confidently. Even the glass, so recently transparent, now reflected more than it revealed. The careful geometry of the grill, the purposeful weight of the tires, the clean lines of the trim—all remained exactly as they were, yet seemed subtly altered.

The tip box had become crystal clear.

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